Pick the point where you lose most of them.
Roughly. It tells me how much the gap is costing.
No wrong answer — most businesses are somewhere in the middle.
Your details so I can prep before we speak. No spam, ever.
Pick a time and I'll come to the call already knowing where your gap is.
Most students who never come back were lost in the first seven days — before they ever got a win. This sprint rebuilds that window, and calms the support chaos that comes with it.
Watch: why the first 7 days decide everything (3 min)
Mahmoud Assani — Founder, Assani ConsultingLogins drop off sharply after the first few days.
Most students never finish the first module.
"Where do I start?" is your most common question.
Support answers the same five things over and over.
Refund requests arrive within the first two weeks.
You can't tell who's at risk until they've already gone.
The community is quiet — new members never post.
Nobody ever tells you why they stopped showing up.
Those all point to the same window.The first seven days after purchase — that's what this sprint rebuilds.
The decision to disengage is usually made long before the cancellation is clicked. By the time someone leaves, the real loss happened weeks earlier.
Buyers arrive with the highest motivation they will ever have. If nothing converts that energy into a concrete first win within about a week, it dissipates — and everything after that is managing a decision that's already been made. Most businesses spend all their retention effort in the red zone, where it's least effective.
Same student, same product — a different seven days. The exact build is scoped to your business, so the right-hand column is filled in during the sprint.
This is a fixed, productised sprint — not a custom project. That's why it's fast and why the price doesn't move much.
We define the single smallest meaningful win a student can reach, and design the path to it.
Day 0, 1, 3, 5 and 7 messages built in your existing email or platform tools.
Automated nudges when a student stalls — referencing exactly where they stopped.
Written answers to your most repeated questions, so replies are instant and consistent.
A tag taxonomy so support flags churn risk in real time instead of firefighting blind.
A short exit flow that finally tells you why people actually leave.
I go through your purchase flow as a real student and read your last few weeks of support tickets.
We agree what "activated" actually means in your business — the single milestone everything else points at.
Sequence, triggers, macros, tags and exit flow built inside the tools you already use.
Run through end to end as a test student before anything touches real customers.
Walkthrough recording, written docs, and a short session with whoever runs support.
They overlap less than they look. The right one depends entirely on how much you already know.
"I know it's the first week that's broken."
Because the deliverables are the same every time, this is the most predictable offer I run. Price only moves with the size and complexity of your student base.
Six years inside creator-led education businesses — handling onboarding, support inboxes, retention and the systems behind them. I've read the "where do I start?" email a few thousand times.
That's why this sprint is productised rather than custom: after enough businesses, the same six pieces fix the same first-week gap almost every time.
Where students go quiet, how many join, what exists today.
We confirm the first week really is your gap — if it isn't, I'll point you elsewhere.
Fixed price and start date in writing. Nothing begins before you approve it.
Six pieces built, tested, documented and handed to your team.
Scope and flexibility. This sprint fixes one journey stage — purchase through first win — with the same six deliverables every time, in about a week. The Backend Fix Sprint is custom work across one to three systems anywhere in your backend, over 14–30 days. If your problem is specifically the first week, this is cheaper, faster and more focused. If several systems need building, that one fits better.
I won't promise a number. What I'll say is that the first week is where the decision to disengage usually gets made, and most businesses have nothing structured there at all. Building it properly gives you a real chance of changing that outcome — but your product, market and follow-through decide the result, not me.
Then onboarding won't save it, and I'll tell you that on the call rather than take your money. Activation systems help people reach the value that already exists — they can't manufacture value that isn't there.
Yes. The sequence, nudges and support macros are written for you, in your tone, ready to use. You can edit anything — it's yours.
Whatever you already use — Kajabi, Skool, Circle, Teachable, ConvertKit, ActiveCampaign, Intercom and similar are all fine. No migrations, no new software to buy.
Plenty do. This fixes the first week; a Fix Sprint handles deeper systems like payment recovery, dashboards or team SOPs afterwards. There's no obligation either way — you own everything built here.
About two hours total — one call to define the first win, access setup, and a sign-off before anything goes live to students.
Three quick questions, then a short call. You'll leave knowing whether the first week is really your gap — whether or not you hire me.
Where students silently drop off between buying and actually finishing — and the fixes that recover the most revenue first.
No spam. The checklist, and that's it.
I'll send it straight to your inbox shortly.