A clear, fair breakdown of what's refundable and when — so there are no surprises on either side.
This Refund Policy applies to paid engagements with Assani Consulting, including the Revenue Leak Audit, the Backend Fix Sprint, the Student Activation & Support Sprint, and custom consulting engagements. It works alongside our Terms of Service.
If you decide to cancel an engagement before any work has started — meaning before a kickoff call, audit review, or system build has begun — you can request a full refund of any deposit or payment made, minus any non-recoverable payment-processing fees.
The Audit is diagnostic work: once the review call has been delivered and the findings have been shared with you, the service has been rendered and is not eligible for a refund. If a scheduling issue prevents the call from happening at all, you're entitled to a full refund or a rescheduled session, your choice.
Sprints and larger builds are billed in stages tied to agreed milestones. If you cancel partway through:
If something delivered doesn't match what was agreed in writing, tell us. Our first step is always to understand what's wrong and fix it — through revisions or corrections within the agreed scope — rather than jump straight to a refund conversation. If, after that, we genuinely haven't delivered what was agreed, we'll discuss a fair partial or full refund for the undelivered portion, at our discretion.
This policy does not cover dissatisfaction based on business results not matching expectations — see the "No guaranteed results" section of our Terms of Service for why we can't offer results-based refunds.
Email us or use the Contact page with your name, the engagement in question, and the reason for the request. We aim to respond to refund requests within [48–72 hours].
If you're unhappy with a charge, please contact us directly first — most issues can be resolved faster this way than through a card or bank dispute. Filing a chargeback without contacting us first may pause any active work while the dispute is resolved.
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page shows the most recent revision. Changes do not apply retroactively to engagements already agreed under the previous version.
Reach out any time via the Contact page, or write to [hello@assaniconsulting.com].
Not ready to send a message yet? Take the checklist instead. It's the same one I run at the start of every audit.
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